BJ’s Wholesale Club

Reviews about BJ’s Wholesale Club

• 4 / 5

  By Allen Yang
  Propane refills here are a good value. Great hours of operation. MasterCard, Amex, Discover accepted as well as Visa. Some warehouse sized items are intended for families instead of for Paul Bunyan. Store branded credit card has an easy to understand reward system and the reward is available whenever the threshold is met. No need to wait a year. 4 stars given as there is room for improvement, for example, a competitor has a much better system on coupon books and redemption.
  December 29, 2016
• 3 / 5

  By Daniel Kauffman
  We were members here for a year. Instead of renewing our membership we decided to join Costco instead.
  September 14, 2016
• 1 / 5

  By Shailesh Khandelwal
  Had a horrible experience when went to collect refund for Wellsley Farm Organic Mixed Vegetables and Organic Peas recall initiated by them. The Customer Service asked for the receipt. I informed them that I had discarded it & wondered aloud who keeps grocery receipts after 3 weeks. I was informed by the clerk that she personally never throws away any receipt for years. Thanks for teaching your customer about receipts!
  
  The recall notice says that if receipt is not available, they will look it up & issue a refund. To look up they have a printout running into several pages with names of customers in random order. I flipped through the sheets & located my name but it showed only one item instead of the two recalled items purchased . I was refused refund for one item. I asked for the Store Manager, Rhonda'. She was 'busy' but as a favor appeared after 5 minutes and the attitude that was shown left me shocked. I informed her that I had got the 2 bags of produce in the car but had not carried them in since the recall instructions specifically say that the packages are not to be returned to the store. Understandably so, it's a matter of a listeria bacterium recall. I told her that I could get the bags for her to see. I was surprised at her reaction; she asked me to get the bags in! Rhonda's attitude was one of utter disdain and very condescending. Was hurt to see her behavior, insinuating that I was trying to cheat BJ's out of $10!! Instead of looking up their database, the burden of proving that I indeed had purchased the recalled item was put on me.
  
  By the time I came back with the produce she was on her way back to her office, since I sure was such a waste of time for her. I called out to her & was informed that the clerk had been informed to give me my refund! Thank you for giving me my big bucks back.
  
  Perhaps the staff at this location needs corporate training to be reminded that we customers are the reason for their presence at the store.
  August 09, 2016
• 5 / 5

  By Karan Grewal
  Great prices & always have good promos. Such as gas station purchase with in store purchase first.
  August 05, 2016